Argentic Labs Privacy policy

Effective Date: 1 February, 2025
Last Updated: 5 March, 2025

1. Introduction

Welcome to Argentic Labs (“we,” “our,” or “us”). We build powerful, lightweight AI applications that address meaningful problems in complex care settings. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our applications, services, and website (collectively, the “Services”). Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information we collect

2.1 Personal Information

We may collect personal information that you knowingly and voluntarily provide to us, including but not limited to:

Name, email address, phone number, and other contact details
Date of birth and age
Health and medical information relevant to care needs
Emergency contact information
Payment information
Communication preferences
Feedback and support requests

2.2 Information collected automatically

When you use our Services, we may automatically collect certain information, including:

Device information (type, model, operating system)
IP address and location data
Usage data and interaction with our applications
Log data and session information
Cookies and similar tracking technologies

2.3 Information from third parties

We may receive information about you from third parties, including:

Care providers with your consent
Family members or carers authorized to provide information on your behalf
Service providers who assist in delivering our services

3. How we use your information

We use the information we collect for the following purposes:

To provide, maintain, and improve our Services
To develop new features and functionality
To personalize your experience and tailor our Services to your needs
To monitor and analyze usage patterns and trends
To communicate with you about updates, support, and promotional offers
To ensure the security and integrity of our Services
To comply with legal obligations and regulatory requirements
To process payments and manage your account
To respond to your inquiries and provide customer support

4. Artificial intelligence and data processing

As an AI-first company, we use artificial intelligence technologies to deliver our Services:

4.1 AI processing

Our applications use AI algorithms to analyze data and provide personalized engagement, alerts, and support. This processing may include:

Pattern recognition in data
Natural language processing for communications
Personalisation of user interfaces and accessibility features

4.2 Training and improvement

With your explicit consent, we may use de-identified or anonymised data to train and improve our Services. You can opt out of having your data used for AI training purposes at any time by contacting us using the details provided below.

5. Disclosure of your information

We may share your information with:

5.1 Healthcare providers

With your consent, we may share information with care providers or other care professionals to facilitate care coordination.

5.2 Authorized carers and family members

Information may be shared with family members, carers, or others you have authorized to access your information.

5.3 Legal requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.4 Business transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data storage and security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

6.1 Data location

Your data is stored in Australia on secure servers. In some cases, your information may be briefly transferred to, stored, and processed in countries outside Australia. We ensure that these transfers comply with applicable data protection laws, including the Australian Privacy Principles.

6.2 Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your rights and choices

Under Australian privacy laws, you have certain rights regarding your personal information:

Access and correction: You have the right to access and update your personal information.
Withdraw consent: Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time.
Data portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Deletion: You may request the deletion of your personal information, subject to legal retention requirements.
Complaint: You have the right to lodge a complaint with the Office of the Australian Information Commissioner.

To exercise these rights, please contact us using the details provided below.

8. Children’s privacy

Our Services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to this privacy policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Additional information for Australian residents

10.1 Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). For more information about the APPs, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

10.2 Health information

As our services involve aged care, we may collect health information, which is considered sensitive information under Australian privacy law. We will only collect this information with your consent and for purposes directly related to the services we provide.

10.3 Data breaches

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with our obligations under the Notifiable Data Breaches scheme.

11. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Argentic Labs
Email: privacy@argenticlabs.com
Address: PO Box 29, Pyrmont, NSW 2009 AUSTRALIA